• Design and maintain advanced Salesforce dashboards and reporting for:
  • Field Service (work orders, SLA compliance, PM/CM performance, FTFR)
  • Technical Support (case trends, severity tracking, escalation patterns)
  • Customer Care (response times, aging, backlog management)
  • Connected asset alarm monitoring initiatives
• Support migration and scaling efforts as additional global teams transition into Salesforce.
• Build executive-level KPI scorecards aligned to revenue, contribution margin, contract growth, and service performance goals.

• Develop and maintain enterprise Power BI dashboards integrating:
  • Salesforce
  • ERP systems
  • Financial data
  • Asset telemetry
  • Field Service operational data
• Build optimized semantic models, DAX measures, row-level security, and scalable data architecture.
• Create drill-through dashboards, comparative performance views, contract profitability models, and operational heatmaps.
• Automate recurring executive and departmental reporting.

• Conduct deep-dive analyses into:
  • Contribution margin by contract
  • PM vs. CM performance
  • Service revenue leakage
  • Warranty exposure
  • Failure trends and reliability patterns
• Support proactive maintenance and service expansion initiatives through data-backed recommendations.
• Partner with Finance (FP&A) to align reporting with P&L ownership and profitability targets

• Work directly with:
  • Field Service leadership
  • Technical Support management
  • Engineering
  • Sales & Solutions Engineering
  • Executive Leadership
• Translate business questions into structured analytical solutions.
• Present findings to leadership in a concise, executive-ready format.

• Establish BI governance standards across the Customer Experience organization.
• Develop SOPs, architectural diagrams, reporting frameworks, and KPI documentation.
• Improve data quality through validation rules, automation, and reporting audits.

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination — Adjusting actions in relation to others' actions.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Time Management — Managing one's own time and the time of others.

• Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word and PowerPoint.
• Advanced proficiency in Power BI Desktop & Service
• Salesforce
• Power Query
• Data modeling and semantic layer design
• Strong Salesforce reporting and dashboard experience.
• SQL query development and relational database experience.
• Experience integrating multi-source datasets.
• Ability to manage large datasets and optimize slow-performing reports.

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage
• Generous 401k match through Vanguard
• Benefits effective on Day One.
• Find out more about us by visiting our  Life@Luminator page!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.