Field Service Technician

Luminator Technology Group delivers globally recognized technology solutions that increase intelligence, safety, and efficiency for public transport operations. Our solutions enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems.

The Field Service Technician provides onsite troubleshooting, maintenance, and technical support for Luminator’s hardware and software solutions. This role ensures high-quality customer service through reactive and preventative maintenance, documentation of service activities, and collaboration with internal and external stakeholders.

Key Responsibilities

• Perform onsite troubleshooting and corrective maintenance tasks.
• Support customers via phone, email, and onsite visits, providing solutions for technical issues.
• Conduct preventative maintenance and document all service activities for reporting and billing.
• Program customer databases upon request.
• Collaborate with internal teams (sales, software development) to address customer needs and bug fixes.
• Manage spare parts usage and maintain a tidy work environment.
• Provide feedback to improve operational processes and support other areas within the local office when required.
• Participate in on-call, onsite, and remote support as designated.
• Occasional regional or interstate travel may be required.

Requirements

• Basic technical education, preferably in electronics or IT.
• Min. 2 years of experience in similar position. 
• Experience working with ticketing system.
• Understanding of network communication at the software level.
• Customer-oriented with a high standard of workmanship.
• Team player with the ability to work independently.
• Strong organizational skills and workload management.
• Valid NSW Driver’s Licence.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.