Luminator Technology Group

Customer Service Coordinator

Plano, TX
Full Time
Customer Service
Entry Level
Position Overview:
Luminator Technology Group is looking to hire a Customer Service Coordinator.  In this role you will be the go-to person for our customers, vendors, and suppliers, helping to ensure they have a smooth and satisfying experience with our company. You will handle customer inquiries, assist with orders, track deliveries, and work with our internal teams to meet our customers' needs. This role is perfect for someone who is detail-oriented, has great communication skills, and is eager to help others.

Key Responsibilities:
  • Interact with customers via phone, email, and Salesforce to answer questions, take orders, handle complaints, or provide product information.
  • Record and keep track of customer interactions, including orders, inquiries, complaints, and follow-ups.
  • Ensure customer issues are resolved by coordinating with the right departments.
  • Assist in managing purchase orders, RMAs (Return Merchandise Authorizations), and quotes.
  • Collaborate with teams to keep deliveries on schedule and meet customer expectations.
  • Create and manage new customer accounts, ensuring all information is accurate.
  • Access and update customer portals and respond promptly to customer requests.
  • Ensure accuracy in orders by confirming customer purchase orders match company quotes.
  • Update and distribute weekly reports, track order changes, and assist with forecasting.
  • Coordinate with Sales on any additional information needed from customers.
Qualifications:
  • High School diploma or equivalent.
  • 0-3 years in customer service; experience in a manufacturing environment is a plus.
  • Understanding of customer service principles, along with basic sales and administrative practices.
  • Active listener with strong communication skills (verbal and written), and able to think critically to solve issues and help customers.
  • Willing to work closely with various departments to ensure customer satisfaction.
  • Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); experience with Salesforce and ERP systems is a bonus.
Preferred Skills:
  • Strong organizational skills, goal-oriented, and able to prioritize tasks in a fast-paced environment. You should also be comfortable communicating with management and other teams.

 

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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