• Lead customer meetings to address quality concerns and ensure timely resolution of issues.
• Manage customer audits, prepare responses to findings, and ensure corrective actions are implemented.

• Develop, prepare, and monitor quality performance metrics.
• Create action plans to address areas of low performance and drive improvement initiatives.

• Modify existing quality processes and procedures; develop new ones to meet evolving requirements.
• Prepare and implement Quality Inspection Instructions for various product types.

• Conduct internal audits and supplier audits to ensure compliance with standards and specifications.
• Support Supplier Quality in evaluating and qualifying new suppliers and improving existing supplier performance.

• Lead investigations of customer non-conformance reports using 8D methodology.
• Coordinate failure analysis with Engineering and drive corrective actions across cross-functional teams and suppliers.

• Visit customers and suppliers as needed to investigate non-conformance issues and ensure resolution.

• Prepare and monitor monthly reports for quality performance metrics.
• Identify opportunities for continuous improvement and implement best practices.

• Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate performance.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Written Comprehension — The ability to write the English language and present information and ideas in writing.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

• Expertise in structured Root Cause/Countermeasure Problem Solving methodologies (such as 8D, 5W2H, A3, or others).
• Proficiency with Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
• CAD; SmarTeam, Smartsheet, Syteline, Fracas is highly preferred.

• Strong knowledge of quality systems and processes.
• Expertise in structured Root Cause/Countermeasure Problem Solving methodologies (such as 8D, 5W2H, A3, or others).
• Practical knowledge and leadership experience in lean management system preferred.
• Excellent written and verbal communication skills, with the ability to draft procedures and lead customer calls.
• Proficient in reading and interpreting drawings, specifications, and technical documents.
• Capable of leading cross-functional teams and effectively training others.
• Process-oriented, analytical, and detail-focused.
• Ability to perform well in a fast-paced multi-tasking environment.

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision coverage
• Generous 401k match through Vanguard
• Benefits effective on Day One.
• Find out more about us by visiting our  Life@Luminator page!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.