Luminator Technology Group

Senior Field Service Technician II

Plano, TX - Full Time

🌟 Be a Part of Something Bigger! 🌟

At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.

We’re searching for a Senior Field Service Technician II to join our growing Customer and Field Service team and play a key role in driving our vision forward.

What You’ll Do: 
As a Senior Field Service Technician II, you will be at the heart of our customer service operations, providing hands-on technical support and training to our customers and other technicians.This role requires regular travel to customer locations, with travel up to 75%. You'll:

Technical Expertise:

  • Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software, handling customer questions about the state of the system.
  • Implement and install new equipment on-site with customers, providing on-site training and support.
  • Sustain proficiency in all products and services that the company offers, including staying current with installation standard methodologies, equipment protocol, and safety guidelines.

Customer Support:

  • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, ensuring equipment is operational and free of defects.
  • Diagnose errors or technical problems and determine proper solutions on equipment.
  • Accurately document the work performed at customer facilities, including periodic preventive maintenance and intermittent corrective maintenance tasks.
  • Handle customer service-related issues while fostering customer relationships and working to solve technical problems on-site.
  • Deal directly with and communicate effectively with Transit Authorities, OEMs, 3rd party vendors, and other Luminator personnel in support of service operations.

Mentorship and Training:

  • Troubleshoot and repair equipment, applying your technical knowledge and experience to resolve problems.
  • Serve as a mentor to train and develop future Field Service Technicians.
  • Review technical diagrams and specifications.
  • Play an active role in various projects such as upgrades, new installations, or new functionality for customers.

Coordination and Documentation:

  • Work with site management to review and ensure the product(s) are installed to specifications.
  • Coordinate work with other groups to ensure commitments are met.
  • Document processes.
  • Operate vehicles safely and use field systems appropriately.
  • Follow all company procedures and protocols.
  • Cooperate with the technical team and share information across the organization.
  • Identify opportunities for process improvement.
  • Build positive relationships with customers.
  • Perform all other duties as assigned by management in a professional and efficient manner.

What You’ll Bring to the Team: 

  • Qualifications:
    • Education: High School diploma required.
    • 4+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification.
    • Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint.
  • Mechanical: Knowledge of machines and tools, including their uses, repair, and maintenance.
  • Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic and networking equipment, and computer hardware and software, including applications and programming.
  • Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. 
  • Equipment Maintenance
  • Troubleshooting
  • Critical Thinking
  • Solutions Implementation 
Why You’ll Love Working at Luminator:
  • Competitive compensation with career growth potential.
  • Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
  • Educational Assistance Program: Robust reimbursement program for professional growth.
  • Health and wellness: Medical, dental, and vision coverage plus 401k matching.
  • Find out more about us by visiting our  Life@Luminator page!

If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
 

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

Apply: Senior Field Service Technician II
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