Field Service Site Lead - San Diego

Field Service Site Lead

Location: San Diego, CA
Join Luminator Technology Group – Innovators in Public Transit Solutions!

Are you ready to lead a team at the forefront of innovation in public transit technology? At Luminator Technology Group, we’re on a mission to transform global transit operations with cutting-edge hardware and software solutions. With over 90 years of experience and a presence in more than 85 countries, we are a global powerhouse committed to customer success and a small-enterprise approach.

We’re looking for a Field Service Site Lead to join our dynamic team and make an immediate impact. If you’re passionate about leadership, technology, and delivering excellence, this role is your next big career move!

Why Join Luminator?

At Luminator, you’ll be part of a collaborative environment that values creativity, innovation, and personal growth. We offer:

• Competitive Compensation: Including annual incentives.
• Work-Life Balance: Generous PTO, 10 paid company holidays, and 2 floating holidays.
• Comprehensive Benefits: Healthcare, dental, vision, and 401(k).
• Professional Development: Opportunities to advance your career in a vibrant, supportive workplace.

What You’ll Do

As a Field Service Site Lead, you’ll take charge of field service operations, ensuring our customers receive exceptional service. You’ll lead a dedicated team of technicians, tackle complex technical challenges, and drive efficiency in a fast-paced environment. Your day-to-day will include:

Leadership & Team Management

• Inspire and manage a team of technicians at your site.
• Foster a positive, customer-focused culture.
• Conduct regular performance evaluations and provide hands-on support.

Field Operations Excellence

• Coordinate and schedule field visits to meet customer needs.
• Oversee resolution of complex technical issues.
• Maintain compliance with safety and quality standards.

Customer Relationship Management

• Build strong relationships with key customers.
• Serve as the main point of contact for escalated concerns.
• Collaborate with sales to identify new service opportunities.

Quality & Continuous Improvement

• Implement quality assurance procedures to uphold service standards.
• Conduct inspections and audits of fieldwork.
• Drive initiatives to enhance service efficiency and effectiveness.

Resource Management & Reporting

• Manage inventory of spare parts and equipment.
• Maintain accurate service records and generate performance reports.

What We’re Looking For

The ideal candidate will be a hands-on leader who thrives in a fast-paced environment. You’ll need:

• Experience: 3+ years in field service (or equivalent military experience) required with at least 1 year of leadership experience in field service preferred.
• Skills: Strong technical, organizational, and communication abilities.
• Education: High school diploma required; Associate’s or Bachelor’s degree preferred.
• Tech Savvy: Proficiency with Microsoft Office and service management tools.
• Bonus: OSHA training and experience with service contracts.

Must-Haves:

• A clean driving record and valid driver’s license.
• Exceptional problem-solving skills and attention to detail.
• Ability to work independently and adapt to changing priorities.

Your Impact

At Luminator, your leadership will shape the future of public transit by ensuring our customers receive top-tier service. You’ll have the opportunity to:

• Lead transformative projects.
• Build lasting customer relationships.
• Make a real difference in a global company committed to excellence.

Ready to elevate your career? Apply today and become part of a team that’s revolutionizing transit technology!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees, as a condition of employment Luminator Technology Group will require a negative drug screen as a pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.