Sales Back Office Agent

Multiple Countries - Full Time

Job TITLE:                                “Agent” Sales Backoffice,
Business Division:                 Europe
Cost office:                   Sales Administration

Company	Luminator EMEA
Location	Europe, Poland /Pruszcz Gdanski, Germany /Rastatt
Job Classification	Supervisor Sales Backoffice Manager Poland Subordinate Not applicable
Main Purpose of Job	Contact person for customers and sales team in all matters concerning orders with a given customers of LTG. Coordination with the Operation Team in Gdansk to confirm delivery dates to the customers. Information/conversation with customers in all order related matters. Timely provision of any documents and data in customer related cases.
Key Outputs	Manage incoming customer inquiries – distribute and resolve when possible Acceptance of orders from customers and sales team Informing customers of any change in delivery Processing of orders in customer portals Entry of orders into the ERP program Infor LN; creation and dispatch of order confirmations Tracking of the order progress Customer master data maintenance in Infor LN. Preparation of quotes with information provided by sales representative or based on customer price lists Creation of invoices, credit notes

Job Requirement:
Experience

Commercial knowledge
2-3 years of work experience in sales administration or similar positions
Experience of international environment
Knowledge of public transportation market and/or bus market is of benefit
Confident in handling MS-Office and experience with ERP software
High customer and service orientation
Knowledge of Incoterms 2020

Job Requirement:
Knowledge

Completed commercial vocational training or business studies or equivalent
Technical understanding
Competent handling of MS Office and relevant experience with ERP and CRM systems
High customer and service orientation as well as a high service mentality
Independent, goal-oriented and reliable work
High assertiveness, ability to work under pressure, team spirit and flexibility
Industry and product knowledge of benefit.

Key Competencies

Competency	Skill Level *******
English	4
German	4
Communication skills	4
MS Office	4

Other Personal Qualities

Teamplayer
Empathie
Charisma

Key Relationship Internal

Customer Service for internal process (Spare parts, Data)
Market Director Europe All Regions
Sales Director and Operation Sales Directors, sales personnel of EMEA
Logistics, Finance, Planning
Europe After Sales department
Europe Productmanangement

Key Relationship External

Private and public transport authorities
OEM's: Link into the organization,
Luminator Sales Channel partners

*** legend for the skills level:
1. No experience or knowledge not acquired/ required
2. Basics knowledge but no skills
3. Reasonable experience or knowledge, can practice with help
4. Considerable experience or knowledge, can do alone

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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