Luminator Technology Group

Technical Support Specialist

Technical Support - Plano, TX - Full Time

Join Our Team as a Technical Support Specialist at Luminator Technology Group!
Are you ready to be part of a team driving innovation in public transit technology? Luminator Technology Group, a global leader in technology solutions for mass transit, is seeking a Technical Support Specialist to join our growing and dynamic Technical Support team. This is an exciting opportunity to work hands-on with cutting-edge technology that enhances intelligence, safety, and efficiency in transportation.

Why Choose Luminator?
At Luminator, we foster a collaborative and innovative work environment where your contributions matter. We offer:
  • Competitive compensation package
  • Generous PTO, including vacation, sick leave, and holidays
  • Comprehensive benefits (medical, dental, vision, 401k, and more)
  • Opportunities for professional growth and career advancement
  • A chance to make a meaningful impact in a supportive, forward-thinking workplace

Your Role as a Technical Support Specialist
As a Technical Support Specialist, you will be instrumental in responding to customer inquiries regarding technical software or hardware operational issues with Luminator’s advanced transportation products, including mobile video, signage, and lighting solutions. You’ll work closely with a team dedicated to ensuring quality and reliability in our innovative products.

Key Responsibilities:
  • Provide answers to questions about Luminator’s hardware and software with knowledge of the state of the system.
  • Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
  • Provide information on onsite pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free
  • of defects.
  • Develop training materials, procedures, and train users in the proper use of hardware and/or software.
  • Diagnose errors or technical problems and determine proper solutions on equipment.
  • Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
  • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems.
  • Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.
  • Troubleshoot and repair equipment by applying your own technical knowledge and experience to resolve problems.
  • Accurately document the work that is performed with a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
  • Review product prints and specifications.
  • When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
  • Work with site management to review and ensure the product(s) are installed to specifications.
  • Coordinate work with other groups to ensure meeting commitments.
  • Document processes.
  • Follow all company’s filed technical procedures and protocols.
  • Cooperate with technical team and share information across the organization.
  • Build positive relationships with customers.

What We’re Looking For:
  • At least 2 years of experience in a field service environment supporting technical or engineering services. Military experience in electronics programs may be considered equivalent to this typical qualification.
  • High School Diploma or equivalent required. Associate’s degree or higher preferred.
  • Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Experience performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Clear DMV record and valid Driver’s License.
  • OSHA training a plus.
  • Exceptional organization and time management skills.
  • Driven, self-starter with a sense of urgency and customer focus.
  • Ability to adjust to changing priorities, and at times work under pressure.
  • Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

Ready to Apply?
If you are passionate about technology and eager to grow your career in an exciting and impactful industry, we’d love to hear from you! Join Luminator Technology Group and help us drive the future of public transit innovation.
Apply today and be part of something bigger!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
 

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

Apply: Technical Support Specialist
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