Luminator Technology Group

Field Service Technician - Las Vegas

Field Operations - Las Vegas, NV - Full Time

Department:  Field Operations

Job Status: Full-time

FLSA Status:   Exempt  

Reports To:  Field Service Supervisor

Division:  Mass Transit

Amount of Travel Required: up to 25%

Work Schedule:   M-F

Positions Supervised: 0

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

We are seeking to fill our full-time Field Service Technician role to join our growing and dynamic Field Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

The successful Field Service Technician candidate will be responsible for conducting customer service visits, documentation, day-to-day repair, and preventative maintenance for various transit agencies and clients. You will identify and resolve equipment malfunctions, work with manufacturers, or field personnel as necessary to procure replacement parts.

Why Work at Luminator?

Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations are available to qualified individuals with disabilities in performing the essential functions.

  • Travel to customer sites to install, troubleshoot, repair, and maintain Luminator products and systems.
  • Conduct routine inspections and preventative maintenance to ensure optimal performance of equipment.
  • Diagnose technical issues, identify root causes, and implement effective solutions in a timely manner.
  • Collaborate with internal teams to escalate complex issues and provide feedback for product improvement.
  • Keep accurate records of service activities, including maintenance logs, service reports, and inventory management.
  • Provide on-site training to customers on the operation and maintenance of Luminator products and systems.
  • Adhere to company safety protocols and procedures while working in various environments.
  • Communicate effectively with customers to understand their needs, address concerns, and provide technical support.
  • Stay updated on industry trends, technological advancements, and best practices in field service operations.
  • Represent the company professionally and maintain a positive relationship with customers at all times.
    ​​​​​

QUALIFICATIONS:

The Field Service Technician will be an experienced, operationally oriented professional who can successfully lead as a very hands-on Field Service Technician to scale for additional growth and maximize potential.

This professional will possess:

  • At least 2 - 4 years technical experience required.
  • High School diploma or equivalent required.
  • Associate's or Bachelor's degree and A+ certification preferred. 
  • Proven experience as a field service technician or similar role.
  • Proficiency in troubleshooting electrical, mechanical, and electronic systems.
  • Strong diagnostic and problem-solving skills with the ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to lift and carry heavy equipment and work in various outdoor conditions.
  • Valid driver's license and clean driving record.
  • Willingness to travel and work flexible hours, including evenings and weekends if necessary.
  • Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.
  • Familiarity with automotive wiring – DC, low voltage, etc.
  • Demonstrated ability to read and understand schematics and wiring diagrams
  • Expertise with electrical systems, use of voltmeter and other tools
  • Skilled in testing and recording voltages
  • Skilled in using small tools or hand tools
  • Proficiency with Microsoft Office applications; Prior experience with ERP environments and planning in database tools preferred.

ADDITIONAL PRIORITIES:

The Field Service Technician will prioritize and broadly execute the following:

  • Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.
  • Ability to maintain electronic equipment.
  • Ability to review technical documents to plan work.
  • Ability to collaborate with other personnel to resolve operational issues.
  • Ability to prioritize and manage projects to ensure all deadlines are met.
  • Ability to work independently and meet deadlines in a fast-paced team environment.
  • Ability to work efficiently and accurately with details and fluctuating work volumes.

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

Apply: Field Service Technician - Las Vegas
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Can you work weekends?*
Can you work evenings?*
Can you work overtime?*
Do you have a valid state driver's license?*
This position requires mandatory daily commute from site to site, do you have a personal vehicle?*
Do you have an active automobile insurance policy or are you able to obtain an automobile insurance policy prior to an employment start date?*
This role requires candidates have an acceptable driving record and are drug-free (this includes, but is not limited to all federally banned/restricted substances). If offered a position would you authorize Luminator Technology Group to run a criminal background check, motor vehicle driving record, and drug screen?*
Can you meet the requirements outlined in the Physical Demands and Work Environment with or without a reasonable accommodation? (Frequent standing, stopping, walking, crouching, overhead lift, lift up to 50 pounds on occasion, etc.)*
Are you legally authorized to work in the United States?*
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?*
Are you 18 years of age or older?*
What are your minimum salary requirements?*
Where did you hear about this position?*
If you answered "other" the the question above enter the source where you found this job.
If you were referred by a Luminator Employee enter their first and last name here.
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*