Luminator Technology Group

Customer Service Coordinator

Customer Service - Plano, TX - Full Time

Be the Voice of Our Customers!

We are looking for a Customer Service Coordinator who thrives on helping others and making an impact. If you're detail-oriented, an excellent communicator, and enjoy solving problems, this is the perfect opportunity for you!

What You’ll Do:

✔ Be the first point of contact – Engage with customers via phone, email, and Salesforce to provide support, process orders, and answer questions.
✔ Track & manage orders – Ensure accuracy in processing purchase orders, RMAs, and quotes while keeping customers informed.
✔ Problem-solve & collaborate – Work with internal teams to resolve customer issues and maintain high service standards.
✔ Keep things organized – Maintain accurate customer records, manage new accounts, update customer portals, and assist with forecasting.
✔ Drive efficiency – Update and distribute weekly reports, track order changes, and assist Sales in gathering necessary customer information.

What We’re Looking For:

🔹 Education: High School diploma or equivalent.
🔹 Experience: 0-3 years in customer service (manufacturing experience is a plus).
🔹 Skills: Strong communication, active listening, and problem-solving abilities.
🔹 Tech Savvy: Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint); Salesforce and ERP experience is a bonus.
🔹 Team Player: Works well with cross-functional teams to ensure customer satisfaction.
🔹 Highly Organized: Detail-oriented, goal-driven, and comfortable managing multiple tasks in a fast-paced environment.

About Us

At Luminator Technology Group, we're redefining the future of transit. Our mission is to enhance the passenger experience and improve safety, intelligence, and efficiency across transportation networks worldwide.

Based in Plano, Texas with a global presence, Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.

Why Join Us?

✨ Be part of a dynamic team in a growing company.
✨ Work in a collaborative and customer-focused environment.
✨ Gain experience in a high-impact role where your contributions make a difference.

Ready to make a difference? Apply today!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

Apply: Customer Service Coordinator
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