Luminator Technology Group
IT Service Desk Technician (limited for 12 month)
Neu-Ulm, Bayern, Germany - Full Time
IT Service Desk Technician (limited for 12 month)
Your Tasks:
The Service Desk Technician is responsible for providing technical support and assistance to our internal employees. This role troubleshoots hardware and software issues while assisting with software installations and updates..
Your Profil:
We offer you a varied and independent job in a motivated team, close cooperation and professional exchange in our international group of companies, flat hierarchies and creative opportunities that allow you to realize your own ideas.
We look forward to receiving your detailed application documents.
Your Tasks:
The Service Desk Technician is responsible for providing technical support and assistance to our internal employees. This role troubleshoots hardware and software issues while assisting with software installations and updates..
• User Support: Provide first-line technical support to end-users via phone, email, chat, or in person, ensuring timely resolution of IT-related issues.
• Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to appropriate teams when necessary.
• Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate and timely documentation of all incidents and resolutions.
• Password and Access Management: Assist in password resets, account creations, and access provisioning and deprovisioning as per company policies.
• Software Installation and Updates: Install, configure, and update software applications, ensuring compatibility and adherence to licensing agreements.
• Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
• Remote Support: Offer remote assistance to remote or off-site employees, guiding them through technical issues or performing remote troubleshooting when possible.
• Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating documentation and FAQs to aid end-users in solving common issues.
• Training: Assist in training employees on basic IT processes and best practices.
• Compliance: Ensure that all support activities comply with company policies, security standards, and regulatory requirements.
Your Profil:
• Education: High School diploma or equivalent required. Associate’s or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Experience: 1-3 years experience as a Service Desk Technician or in a similar technical support role. Experience in a manufacturing environment preferred.
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Proficiency with Microsoft Office applications is required, including but not limited to Outlook, Word, Excel, Teams, PowerPoint and Visio.
• Strong knowledge of computer hardware, operating systems (Windows, MacOS), and software applications.
• Familiarity with network protocols and troubleshooting network connectivity issues.
• Certificates & Licenses: IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.
We offer you a varied and independent job in a motivated team, close cooperation and professional exchange in our international group of companies, flat hierarchies and creative opportunities that allow you to realize your own ideas.
We look forward to receiving your detailed application documents.
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
