Customer Service Technical Support (with German)

At Luminator Technology Group, we’re redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility.
Role Overview

We’re seeking a Technical Customer Support to be the first point of contact for our clients in DACH region. You’ll play a key role in delivering technical support for Luminator software products such us iCentre and Luminator Suite by managing customer requests, solving technical issues and ensuring smooth configuration of our products.

Key responsibilities

• Serve as the primary contact for Luminator customers.
• Provide technical support via phone, email, customer portal, or other agreed channels.
• Deliver solutions for software issues related to Luminator products.
• Organize and manage the Support Desk using Luminator’s ticketing system.
• Create and maintain customer service documentation.
• Ensure consistent configuration setup for products in customer orders.
• Offer remote support via TeamViewer.
• Actively contribute to operational improvements through feedback and initiative.

What we’re looking for

• Proven experience in IT infrastructure and technical/technology sectors.
• Familiarity with best practices in customer support, customer-centred mentality. 
• Knowledge of network communication.
• Practical knwledge of XML and CSV.
• Proficient in MS Office and Operating Systems (Windows and/or Linux).
• Experience in multilingual customer support: fluent German and very good English are must-haves.

What do we oiffer? 

• Be part of a global leader in technology or transit. 
• Collaborate with diverse teams across disciplines and borders.
• Enjoy 30 days of holidays and flexible working hours.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.